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Help Desk
This no-cost service is the only one of its kind in the region, dedicated exclusively to the needs of the arts community. Technology Connectors provides a toll-free telephone
number to access professional technology analysts who are available to help solve a variety of hardware and software problems.
Any nonprofit arts and cultural organization
in the Greater Philadelphia Region can use the Help
Desk by calling 1.800.652.6449
Problems Solved
The Help Desk addresses hundreds of hardware and software issues. Our comprehensive support can help you:
- Fix computer errors, crashes and glitches.
- Eradicate computer viruses.
- Install or use new features of software applications (such as Word, Excel, Access, Outlook, PowerPoint and more).
- Reconfigure your operating system (Windows 98, 2000, XP).
- Solve problems with your printer, basic networking and communications.
- Diagnose major problems and root causes.
- Get answers to many technical "how-to" questions .
Answered by Experts
A friendly, knowledgeable analyst from right here in our region will help solve your problem with clear, non-technical language explanations and with simple instructions - often answering calls within 30 seconds.
Although the analyst will make every effort to assist you, in a few areas support is limited including the Macintosh operating system and specialized software applications (e.g., Raiser's Edge, GiftMaker).
Sometimes a problem may be too large to solve over the phone. In those instances, the analyst will help diagnose the cause of your problem and refer you to external technology vendors with appropriate service solutions. You can then use an external vendor on a fee-for-service basis.
Questions?
Please contact the Arts & Business Council of Greater Philadelphia, at technologyconnectors@artsandbusinessphila.org or 215.790.3620.
The Help Desk is a service of the Arts & Business Council of Greater Philadelphia in partnership with CAI.